Complaints and Feedback

Please let us know how we are doing

The Board is committed to providing a quality service to its partners and customers. To help us better serve you, please let us know how we’re doing by completing a Customer Feedback Form and returning it to us by email. Alternatively, you can print it out, complete the form and return it to our office at the address shown below.

We don’t always get it right

It is recognised that we don’t always get it right first time. If you need to complain please give us a call. If this does not resolve the problem, please complete our Complaint Form and return it to us by email or post, as previously advised.

Complaints Procedure

The Board’s Complaints Procedure and Unreasonable Complainant Behaviour Policy sets out how we will deal with your complaint, which we hope will be resolved to your complete satisfaction.

If you feel that any of your Board members have behaved inappropriately you can also make a complaint about them, in accordance with our arrangements for dealing with complaints made under the Code of Conduct for Board members.

Office Address

Chief Executive Officer
Broads IDB
℅ Pierpoint House
28 Horsley’s Fields
King’s Lynn
PE30 5DD
United Kingdom

The Broads Internal Drainage Board Information Banner. Defenders and Water Managers in the Boards. Sustaining farming and the economy in the largest wetland in the UK. Safeguarding the water we need. Balancing the needs; Agriculture, Tourism, Natural Environment. Land within the Broads district 18,988 hectares.

Contact details

During office hours
(between 8.30 am and 4.30 pm)
Tel: +44(0)1553 819600

Central Office: Pierpoint House, 28 Horsley’s Fields
King's Lynn, Norfolk, PE30 5DD

Out of hours

Please contact the Duty Officer on +44(0)7841 571251 or send an email to Otherwise if you know who you need to contact in an emergency, please refer to the Member Board’s ‘Contact us’ webpage on this site for their out of hours contact details.

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